Terms Of Service

By engaging Rahn’s Furniture Restoration (“Rahn’s,” “we,” “us,” or “our”) for services or by using our website, you (“Client,” “you,” or “your”) agree to the following Terms and Conditions. Please read them carefully. If you do not agree, do not use our website or retain our services.

1. Services Provided

Rahn’s Furniture Restoration provides furniture refinishing, repair, and restoration services, including but not limited to:

• Antique restoration and mid-century modern restoration
• Fire and water damage restoration
• Vandalism repair and general repairs
• Flat, semi-gloss, and high-gloss finishes
• Colored lacquers, color matching, and staining
• Upholstery
• Custom furniture and replacement pieces
• Caning and rushing
• Short- and long-term storage of client pieces at our facility

The specific scope of work for your project will be described in your written estimate or work order. Services outside that scope are not included unless added in writing.

2. Estimates and Pricing

• Estimates are provided in writing (email or printed) and are valid for 30 days from the date issued unless otherwise stated. Estimates are subject to revision if material costs increase by more than 10% between the estimate date and the start of work.
• Estimates are based on the condition of the piece as inspected and the scope described. If, after work begins, we discover hidden damage, structural issues, prior repairs, non-original materials, or other conditions that materially affect the scope, we will contact you before proceeding and provide a revised estimate for your approval.
• Additional services requested by you after work has begun (change orders) will be quoted separately and added to the final invoice.
• Prices do not include applicable California sales tax, pickup, delivery, crating, or shipping unless expressly stated. Labor services for repair and restoration of tangible personal property are generally not subject to California sales tax. Materials and supplies are subject to applicable California and LA County sales tax, which will be itemized separately on your invoice.

3. Deposits and Payment Terms

• A deposit is required before work begins. The deposit amount will be stated on your estimate or invoice (typically 50% of the estimated total for standard projects, and up to 100% of materials cost for custom pieces or special-order upholstery). The deposit secures your slot in our production schedule and covers initial materials procurement. Refundability of the deposit upon cancellation is governed by Section 13.
• The remaining balance is due upon completion, prior to pickup or delivery of the piece.
• Accepted payment methods: cash, check, credit/debit card, ACH bank transfer, and Zelle. A processing fee may apply to credit card payments. Payment methods may be updated from time to time.
• Late payments: Balances unpaid more than 15 days after completion may accrue a late fee of 1.5% per month (or the maximum allowed by California law, whichever is lower).
• Returned checks are subject to a $35 fee.

4. Client Responsibilities

You represent and warrant that:

• You are the lawful owner of the piece, or have the owner’s authorization to commission the work.
• You have removed all personal belongings, valuables, and contents from the piece before we take possession. Rahn’s is not responsible for items left inside drawers, compartments, or upholstery.
• You have disclosed any known defects, prior repairs, sentimental irreplaceability, or hazardous conditions (e.g., lead paint, mold, pests, smoke residue) associated with the piece.
• You have provided accurate contact information and will respond to communications from us in a timely manner.

5. Approval and Changes

• We may request your approval at key stages of the project, including but not limited to color selection, stain or finish samples, material choices, and upholstery fabric. Work will not proceed past an approval stage until your confirmation is received.
• Written confirmation (email or text) is strongly preferred. Verbal approvals will be documented by Rahn’s in a follow-up written communication (email or text) and become binding unless you object in writing within 24 hours.
• Changes to the scope of work after an estimate has been accepted may affect pricing and timeline. Any changes will be documented and require your approval before proceeding.

6. Pickup, Delivery, and Transportation

• Pickup and delivery are offered as a paid service within our Los Angeles-area service area. Fees are quoted separately.
• You are responsible for ensuring clear access to the pickup and delivery location, including doorways, stairwells, elevators, and parking. Additional charges may apply where access requires extra labor, disassembly, or specialized equipment.
• You or an authorized representative (18 or older) must be present at the time of pickup and delivery to inspect the piece and sign the delivery receipt.
• If you elect to transport the piece yourself, Rahn’s is not responsible for damage occurring during your transport, loading, or unloading.

7. In-Home Services

• Where in-home consultations, inspections, or on-site work are provided, you agree to give our personnel safe and reasonable access to the piece and surrounding area.
• You are responsible for moving fragile or valuable items away from the work area prior to our arrival. Rahn’s will take reasonable care to protect surrounding surfaces, but is not liable for pre-existing conditions, hidden defects in flooring or walls, or damage to items not moved out of the work area.
• Any in-home work requiring finishing, spraying, or use of solvents will only be performed where ventilation and conditions are appropriate. We reserve the right to relocate work to our facility if on-site conditions are unsuitable.

8. Timelines

• Estimated completion dates are good-faith estimates only and are not guaranteed. Actual completion depends on scope, materials availability, weather, drying and curing times, and shop scheduling.
• We will make reasonable efforts to keep you informed of progress and any material delays.
• Rahn’s is not liable for delays caused by factors outside our reasonable control, including supplier delays, shipping delays, natural disasters, utility outages, illness, or acts of God.

9. Storage and Abandonment of Property

• Once your piece is completed, you will be notified. You are expected to pick up (or schedule delivery of) the piece within 14 days of that notice.
• Pieces remaining on our premises more than 14 days after completion notice will accrue a storage fee of $10 per day per piece, unless prior written storage arrangements have been made.
• Pieces remaining on our premises more than 90 days after completion notice, with an unpaid balance or unpaid storage fees, will be considered abandoned. Rahn’s will provide written notice by certified mail to your last known address before disposing of any piece and will follow the notice, holding-period, and sale procedures required by California Civil Code § 1993 et seq. Following the statutory process, Rahn’s may sell, donate, or otherwise dispose of the piece to recover unpaid amounts. You remain responsible for any deficiency.
• For pieces with fair market value exceeding $5,000, Rahn’s carries commercial insurance on our facility but strongly recommends you maintain your own scheduled personal property or fine arts insurance during our possession.

10. Warranty and Guarantee

• Rahn’s warrants that services will be performed in a professional, workmanlike manner consistent with industry standards.
• We warrant our workmanship for 90 days following completion against defects in finish adhesion or repair joinery under normal indoor residential use.

This warranty does not cover:

• Normal wear and tear, scratches, dents, water rings, heat damage, or damage from misuse or accident after delivery
• Changes in wood color or finish due to sunlight, humidity, or environmental exposure
• Movement, cracking, or checking of solid wood due to changes in temperature or humidity (a natural characteristic of wood)
• Pieces exposed to outdoor conditions, extreme humidity, direct sunlight, or heat sources
• Fabric wear, fading, or seam stress on upholstered pieces
• Work performed by anyone other than Rahn’s after delivery

To make a warranty claim, contact us within the warranty period. Our sole obligation is to repair, at our discretion, the specific workmanship defect at our facility. Transportation to and from our facility for warranty work is the Client’s responsibility unless otherwise agreed in writing.

11. Antique and Irreplaceable Pieces

Restoration of antique, one-of-a-kind, or sentimentally irreplaceable pieces involves inherent risks, including but not limited to unexpected structural weakness, hidden damage, veneer separation, and finish reaction. We restore such pieces with the utmost care, but we cannot guarantee against every risk inherent to working with aged materials. Our maximum liability for any such piece is set forth in Section 12.

12. Limitation of Liability

• Rahn’s maintains commercial general liability insurance on our facility.
• To the fullest extent permitted by California law, our total liability to you for any claim arising out of or related to our services, whether in contract, tort, warranty, or otherwise, is limited to the lesser of (a) the amount you paid Rahn’s for the specific piece at issue, or (b) the fair market value of the piece immediately before we took possession.
• We are not liable for indirect, incidental, consequential, special, exemplary, punitive, or sentimental damages, including but not limited to loss of use, loss of enjoyment, or diminution of collectible value beyond fair market value.
• Nothing in these Terms limits liability for gross negligence, willful misconduct, or any liability that cannot be limited under California law (including the Song-Beverly Consumer Warranty Act where applicable).

13. Cancellation and Refunds

• Before work begins: You may cancel by written notice. Upon cancellation, Rahn’s is entitled to retain from the deposit an amount equal to Rahn’s actual costs and reasonable damages incurred to that point, which may include (a) materials or custom-order components already purchased or committed for your project, (b) labor already performed (including estimating, sample preparation, and scheduling coordination), and (c) a scheduling and administrative fee not exceeding 15% of the deposit. Any remaining unearned portion of the deposit will be refunded to you within 30 days. Deposits for custom pieces or special-order upholstery may be fully retained to the extent Rahn’s has already ordered non-returnable materials.
• After work begins: Cancellation requires payment for all labor and materials incurred through the cancellation date, plus a reasonable wind-down fee. Any partially completed work remains the property of the Client upon payment in full and must be picked up within 14 days per Section 9.
• Completed work: No refunds are given for completed and delivered work outside of warranty remedies described in Section 10.
• Missed appointments: Pickup, delivery, or in-home consultation appointments missed or cancelled with less than 24 hours’ notice may be subject to a rescheduling fee.

14. Communications Consent

By providing your phone number to Rahn’s, you consent to receive service-related calls and text messages regarding your project — including estimates, sample approvals, scheduling, pickup/delivery, and completion notices — from Rahn’s or our agents, including via automated dialing systems. Message and data rates may apply. Message frequency varies by project. You may opt out at any time by replying STOP to any text; opting out may delay or prevent project communications. For help, reply HELP or contact us at the number above. Consent to these communications is not a condition of purchase.

By providing your email address, you consent to receive project-related email communications from Rahn’s. Marketing emails (if any) will include an unsubscribe link.

15. Photographs and Portfolio Use

Unless you notify us in writing prior to work beginning, you grant Rahn’s a non-exclusive, royalty-free license to photograph your piece before, during, and after service, and to use those photographs on our website, social media, portfolio, and marketing materials. Photographs will not include your name, address, or other personally identifying information without your express consent.

You may withdraw this consent at any time by written request. Rahn’s will remove photographs from active marketing channels within a reasonable time; previously printed materials and archived posts are excluded.

16. Website Terms and Conditions of Use

16.1 Acceptance

By accessing this website, you agree to be bound by these Terms and Conditions of Use, all applicable laws and regulations, and you agree that you are responsible for compliance with any applicable local laws. If you do not agree with any of these terms, you are prohibited from using or accessing this site. The materials contained in this website are protected by applicable copyright and trademark law.

16.2 Use License

Permission is granted to temporarily download one copy of the materials (information or software) on Rahn’s Furniture Restoration’s website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

• modify or copy the materials;
• use the materials for any commercial purpose, or for any public display (commercial or non-commercial);
• attempt to decompile or reverse engineer any software contained on Rahn’s Furniture Restoration’s website;
• remove any copyright or other proprietary notations from the materials; or
• transfer the materials to another person or “mirror” the materials on any other server.

This license shall automatically terminate if you violate any of these restrictions and may be terminated by Rahn’s Furniture Restoration at any time. Upon terminating your viewing of these materials or upon the termination of this license, you must destroy any downloaded materials in your possession whether in electronic or printed format.

16.3 Disclaimer

The materials on Rahn’s Furniture Restoration’s website are provided “as is.” Rahn’s makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties, including without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

16.4 Limitations

In no event shall Rahn’s Furniture Restoration or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on Rahn’s website, even if Rahn’s or an authorized representative has been notified orally or in writing of the possibility of such damage.

16.5 Accuracy of Materials

The materials appearing on Rahn’s website could include technical, typographical, or photographic errors. Rahn’s does not warrant that any of the materials on its website are accurate, complete, or current. Rahn’s may make changes to the materials at any time without notice.

16.6 Links

Rahn’s has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement by Rahn’s of the site. Use of any such linked website is at the user’s own risk.

17. Privacy

We collect only the information necessary to provide our services, respond to inquiries, and process payments. We do not sell your personal information. California residents have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information (we do not sell). To exercise these rights, contact us using the information below.

18. Governing Law and Disputes

• These Terms are governed by the laws of the State of California, without regard to conflict-of-law principles.
• Any dispute arising out of or relating to these Terms or our services shall first be addressed by good-faith written notice and a 30-day informal resolution period.
• Small claims: Disputes within the jurisdictional limit of the California small claims court (currently $12,500 for individuals) may be brought in the small claims court of Los Angeles County.
• All other disputes: Any dispute exceeding the small claims limit, or otherwise outside its jurisdiction, shall be brought in the state or federal courts located in Los Angeles County, California, and the parties consent to the exclusive jurisdiction and venue of those courts.
• The prevailing party in any dispute shall be entitled to recover reasonable attorneys’ fees and costs, to the extent permitted by law.
• Nothing in this section prevents either party from seeking injunctive or equitable relief in court where appropriate.

19. Modifications

Rahn’s may revise these Terms and Conditions at any time without notice by updating this page. By continuing to use this website or engage our services, you agree to be bound by the then-current version. Terms in effect at the time your written estimate or work order is signed govern that specific project.

20. Severability

If any provision of these Terms is held invalid or unenforceable, the remaining provisions shall remain in full force and effect.

21. Entire Agreement

These Terms, together with your signed estimate or work order, constitute the entire agreement between you and Rahn’s Furniture Restoration regarding the services and supersede any prior understandings.